Customer-Care

Customer-Care

a network you can trust

Unlock unbeatable deals on the UK's top network—where coverage meets savings, making your connection truly exceptional!

unbeatable coverage

the best deals

Whether you prefer pay monthly, SIM-only, or need something budget-friendly, we’ve got you covered with the perfect option for you!

Best Plan

Discover a world of Inclusive Extras with your plan—enjoy Apple Music, Netflix, or BT Sport, and with the flexibility to upgrade your device whenever you choose!

On yearly contract

Experience the future with our pay monthly plans, packed with amazing features! Enjoy next-gen 5G and 4G coverage, all tailored to fit your needs with our Essential phone plans

SIM only plans

Experience the UK’s best network while using your own phone or tablet. Enjoy all the perks at a lower cost – no need for a new device, just great value and seamless connectivity!

Multi-Line Discount

Refer a friend and save big! Add family members to your account and enjoy up to 30% off on additional lines for devices, whether it’s for you or your loved ones. Stay connected and save together!

Customer Care

Register for My Network: Sign up to manage your account and access exclusive features. Changing Address in My Network: Update your address easily in account settings. How to Pay: Choose online payments, direct debit, or app payments. Payment Support: Get help with any payment-related issues.

Billing Upgration

✔ Your First Bill: Understand what’s included in your initial bill. ✔ Viewing Your Bill: Check your bill anytime online or through the app. ✔ Your Bill Explained: A detailed breakdown of charges for clarity. ✔ Other Numbers and Charges: Learn about costs for additional services or numbers

New Connection

✔ Prevent Phone Connecting to Networks Outside Eurozone: Adjust settings to avoid unexpected charges. ✔ Number Porting: Keep your existing number when switching to our network. ✔ Extras: Explore add-ons and features to enhance your plan. ✔ My Network Open Discount: Enjoy special discounts exclusively for My Network users. ✔ Phone Bill: Manage and understand your monthly phone bill. ✔ Summer Anagram Game: Join the fun and test your skills with our seasonal game. ✔ View Network Community: Connect with others and find helpful tips in our community.

New Mobile offers

✔ My Network: Manage your account and services online with ease. ✔ Other Numbers and Charges: Check costs for premium and international numbers. ✔ Payment Date and Billing Date: Know when your bill is generated and payments are due. ✔ Understanding Data: Learn how your data is calculated and used. ✔ Spend Cap: Set limits to control your spending beyond your plan.

Unmatched 5G performance on the UK’s best network – experience speed and reliability like never before!

Stay connected with England's most reliable network – trusted for coverage, speed, and consistency!

Experience lightning-fast speeds on the British fastest network – built for your digital life!

The ultimate network for gaming – seamless, fast, and unbeatable performance for all your gaming needs!

Need help with your device? Our support team is ready to assist you with troubleshooting, setup, and any other questions you may have!